FAQs
Qynamic Offer and App
Q-Travel Offer overview
Q-SIM with initial data package
- initial data package size depending on offer
- validity period 90 days, activation of Q-SIM through Qynamic App
- Zone depending on offer
Q-TopUp 250MB Global
- 250MB data package
- validity period 90 days, purchase in Qynamic App
- Zone Global, details in Coverage Section
Q-TopUp 1GB Global
- 1GB data package
- validity period 90 days, purchase in Qynamic App
- Zone Global, details in Coverage Section
Q-TopUp 3GB Global
- 3GB data package
- validity period 90 days, purchase in Qynamic App
- Zone Global, details in Coverage Section
Q-TopUp 250MB Global+
- 250MB data package
- validity period 90 days, purchase in Qynamic App
- Zone Global+, details in Coverage Section
Q-TopUp 1GB Global+
- 1GB data package
- validity period 90 days, purchase in Qynamic App
- Zone Global+, details in Coverage Section
Qynamic App
Our offer is fully driven by our Qynamic App. You can buy Q-SIMs, manage your account, purchase additional Q-TopUps and monitor your mobile data consumption. Everything you need at your fingertips.
Q-SIM
The Q-SIM includes an initial data package for Zone Global with a validity period of 90 days. The size of the initial data package can vary, depending on the sales channel and/or retail price. The data volume can be consumed in the entire Zone Global (find details in the Coverage Section). The activation of the Q-SIM will automatically activate the initial data package.
The Q-SIM has an indefinite validity if you keep using it. A Q-SIM will be deactivated after 180 days of inactivity. Inactivity means that there has been no data traffic nor a Q-TopUp (data package) has been activated during the last 180 days . As soon as you generate data traffic or activate a new Q-TopUp (data package), the 180 days period restarts. In case you want to re-activate a deactivated Q-SIM, please contact our support. Please be aware that we only can reactivate a Q-SIM within a period of 365 days after the SIM has become deactivated.
The Q-SIM supports all form factors:
- Mini SIM - 2FF
- Micro SIM - 3FF
- Nano SIM - 4FF
Data Packages (Q-TopUp and initial data package on Q-SIM)
Coverage
Zone Global
Albania, Armenia, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Korea (South), Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Turkey, Ukraine, United Kingdom, United States of America
Zone Global+
Albania, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Moldova (Republic of), Mongolia, Montenegro, Mozambique, Netherlands, New Zealand, Nicaragua, Niger, Norway, Pakistan, Palestine, State of, Panama, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Province of China, Tajikistan, Thailand, Tunisia, Turkey, Ukraine, United Kingdom, United States of America, Uruguay, Uzbekistan, Venezuela, Viet Nam
Device configuration
General
To enable a mobile data session with the Q-SIM on your device you need to:
- Enable Mobile Data
- Enable Data Roaming. No worries, you will not be charged with roaming fees by using the Q-SIM. However, it is required to make the Q-SIM work.
- Set APN to "chili"
The APN (Access Point Name) must be set to "chili" to enable a data connection on a cellular network. Currently there is no fully automated way to get this set. However we are working on a more convenient solution.
The Q-SIM contains several virtual SIM cards. Depending on country and cellular network, the Q-SIM will decide which "virtual SIM" card will be used. Please be aware such a change of "virtual SIM" can happen when traveling from one country to another. In some cases certain devices require to re-set the APN to "chili".
Please be aware when using a dual SIM device, insert the Q-SIM card in SIM slot1.
iOS
To enable a mobile data session with the Q-SIM on your device you need to:
Enable Mobile Data
1. Go to your iOS main Screen
2. Choose Settings
3. Choose Mobile Data
4. Turn ON Mobile Data
Enable Data Roaming
1. Go to your iOS main Screen
2. Choose Settings
3. Under Mobile Data, please select Mobile Data Options
4. Turn ON Data Roaming
Setting the APN
1. Go to your iOS main Screen
2. Choose Settings
3. Under Mobile Data, please select Mobile Data Options
4. Choose Mobile Data Network (if not visible your APN was set automatically)
5. Set the APN to ”chili” for MOBILE DATA and PERSONAL HOTSPOT, leave Username and Password blank
If the mobile data session is not established please restart your device.
Android
To enable a mobile data session with the Q-SIM on your device you need to:
Enable Mobile Data
1. Go to your Android main Screen
2. Choose Settings
3. Under Wireless and Networks, please select Data Usage (or Usage)
4. Turn ON Mobile Data
Enable Data Roaming
1. Go to your Android main Screen
2. Choose Settings
3. Under Wireless and Networks, please select More…
4. Choose Mobile Networks (sometimes it might say: Wireless Networks)
5. Turn ON Data Roaming
Setting the APN
1. Go to your Android main Screen
2. Choose Settings
3. Under Wireless and Networks, please select More…
4. Choose Mobile Networks (sometimes it might say: Wireless Networks)
5. You will now See Access Point Names, tab on it…
6. Now select NEW APN and enter the APN Settings as following:
- Name: any Name (not important)
- APN: chili
- Proxy: not set (clear field - no entry required)
- Port: not set (clear field - no entry required)
- Username: not set (clear field - no entry required)
- Password: not set (clear field - no entry required)
7. Ensure this APN is selected (box or circle must be ticked)
If the mobile data session is not established please restart your device.
MiFi
MiFi devices vary from manufacturer to manufacturer and from series to series. In general, to enable a mobile data session with the Q-SIM on your device you need to:
1. Enable Mobile Data
2. Enable Data Roaming
3. Set APN to “chili”
If the mobile data session is not established please restart your device.
You can face different setting procedures. Configuring the device:
- with the touch screen on the MiFi device
- within a web browser of the connected device to the MiFi
- with a manufacturer app for mobile devices available in the app stores
For further instructions please visit the support page of your MiFi device manufacturer.
About Qynamic
Who are we?
Qynamic is an international mobile service provider offering fast mobile internet access all around the world. Simple and attractive price plans allow mobile internet access with any device and a single SIM card (Q-SIM).
Qynamic was founded in March 2017 by a team of experienced telecom and financial guys and is located in Zurich, Switzerland.
What do we do?
Qynamic provides mobile internet access with a single Q-SIM card all over the world (see coverage map). Our offer is for travellers with a high demand for continuous, convenient and affordable internet access. We cut roaming costs and you stay always in full control.
Our offer is also designed for private and business customers. We offer customized solutions for the latter. Feel free to contact us with your inquriy.
How to contact us
You can contact us under www.qynamic.com, via email info@qynamic.com or our address:
Q-Digital Switzerland Ltd
Bubenbergstrasse 1
8045 Zurich
Switzerland
About Q-SIM card
How can I get my Q-SIM?
You can order your Q-SIM directly in the Qynamic App or at a Qynamic Partner. Please download the Qynamic App from the well-known appstores.
The Q-SIM will be sent to you by post. The delivery time is between 3-8 working days, depending on the country of delivery.
What do I get with my Q-SIM?
The Q-SIM works all around the world (see coverage map on www.qynamic.com) providing reliable internet access wherever cellular networks are available. The Q-SIM is your key for convenient and affordable mobile internet access all over the world.
The Q-SIM includes always an initial data package for Zone Global with a validity period of 90 days. The size of the initial data package can vary, depending on the sales channel and/or retail price.
Where does the Q-SIM work?
The Q-SIM works almost anywhere. For coverage information please see the coverage map on www.qynamic.com. The coverage is continuously expanding. In case you can’t find the country you need, please let us know and we will try to help.
Will the Q-SIM work with my mobile device?
The Q-SIM card works with almost any smartphone, tablet, 2G, 3G or 4G-modem, MiFi (WiFi hotspot) or other similar device on the market. The Q-SIM enables mobile internet with devices supporting 2G, 3G and 4G technology. Please note:
- The device shall not be locked to any specific cellular or service provider. An unlocked device is therefore mandatory. To check if your device is locked/unlocked please visit IMEI checker.
- If you are going to use the Q-SIM on another continent, please check if your device supports the required frequency bands in this area. You will find additional information under the Help>Device Configuration section.
- Certain SAMSUNG devices are sold with a region lock. To remove the region lock, you need to make a phone call for 5-7 minutes with a SIM card from the region the device was sold. Afterwards the region lock is removed and you can insert any other SIM card. For further information please google "Samsung regional lock".
How many Q-SIMs can I activate?
You can activate up to 5 Q-SIMs in your Qynamic account. Please be aware that data a package can only be allocated to one Q-SIM.
Can I remove a Q-SIM from my account?
Yes, you can easily remove a Q-SIM from your account in the Qynamic App.
- Login to the Qynamic App
- Choose the SIM you want to remove
- Press "Delete" in the sub menue
Please be aware that a removed Q-SIM can not be re-allocated to your account. Remaining data packages will be lost.
Qynamic Price Plans
How does your offer look like?
Qynamic offers the following products:
- Q-SIM including an initial data package with a validity of 90 days, the size and zone depends on the offer
- Q-TopUp 250MB Global with a validity of 90 days
- Q-TopUp 1GB Global with a validity of 90 days
- Q-TopUp 3GB Global with a validtiy of 90 days
- Q-TopUp 250MB Global+ with a validity of 90 days
- Q-TopUp 1GB Global+ with a validtiy of 90 days
For more details see Help>Qynamic Offer and App section.
How can I get my Q-SIM?
You can order your Q-SIM directly in the Qynamic App or at a Qynamic partner. Please download the Qynamic App from the well-known app stores.
The Q-SIM will be sent to you by post. The delivery time is between 3-8 working days, depending on the country of delivery.
When and how can I buy Q-TopUps?
All Q-TopUps can be purchased in the Qynamic App. You can buy at any time one or several additional Q-TopUps:
- Q-TopUp 1GB Global
- Q-TopUp 3GB Global
- Q-TopUp 1GB Global+
You can cumulate as many Q-TopUps on one Q-SIM as you want. The Q-SIM will first consume from the oldest Q-TopUp before using to the next one.
Please be aware that each Q-TopUp is allocated to just one Q-SIM only. No sharing among Q-SIMs is possible.
How does a data package work?
A data package is your entitlement for using a certain volume of data during the validity period on the Qynamic cellular footprint. For more details see Help>Qynamic Offer and App section.
Can I share a Q-TopUp among several Q-SIMs?
Unfortunately, this is not possible. A Q-TopUp is always allocated to one Q-SIM and can only be consumed by this Q-SIM.
How can I check my remaining data volume or validity period?
Open the Qynamic App and you will see the overview of all your Q-SIM and remaining data volume. Choose a particular Q-SIM and you will see all the active data package(s) on a particular Q-SIM, including the remaining data volume and the expiry date of the data package.
I lost my Q-SIM, what can I do?
Please remove your Q-SIM from your account and order a new Q-SIM in the Qynamic App. See Help>About Q-SIM Card.
My Q-SIM is broken?
No problem, please remove your Q-SIM from your account and order a new Q-SIM in the Qynamic App. Activate the new Q-SIM in your Qynamic account. See Help>About Q-SIM Card.
Connecting, activating and using your device
How do I activate the Q-SIM?
See Help>Getting Started.
How do I start using my Q-SIM?
See Help>Getting Started.
Can I make calls with a Q-SIM?
Q-SIM is a data only service, but you can make calls with any VoIP service such as Skype, Viber, Facetime, etc.
Can I used Q-SIM in a dual SIM device?
Yes, you can. Please be aware when using a dual SIM device, insert the Q-SIM card in SIM slot1. This slot usually supports more network frequencies than SIM slot2 (see device capabilities).
Which frequency bands does my device support?
Based on the IMEI number of your device, you can retrieve information about your device. For details go to our support section.
For detailed device configuration please see Help>General section.
Does my device work in the US?
Frequency Bands in North America, Asia, Europe, etc. can vary. Please check if your device supports the required frequency bands in the region you want to use the Q-SIM. Many MiFis, USB dongles and some tablets don’t support all bands. Regarding USA please ensure that your device supports the bands below:
- 2G: 1900 (PCS)
- 3G: B2 (1900 PCS), B4 (1700/2100 AWS 1)
- 4G: B2 (1900 PCS), B4 (1700/2100 AWS 1), B12 (700 ac)
You will find further information about the frequency bands offered from all operators under www.frequencycheck.com.
Find out more about your device and the frequency bands it supports under the Help>Device Setting section.
Does my device work in Canada?
Frequency Bands in North America, Asia, Europe, etc. can vary. Please check if your device supports the required frequency bands in the region you want to use the Q-SIM. Many MiFis, USB dongles and some tablets don’t support all bands. Regarding Canada please ensure that your device supports the bands below:
- 2G: 800, 1900 (PCS)
- 3G: B2 (1900 PCS), B5 (850)
- 4G: B4 (1700/2100 AWS 1), B7 (2600 PCS), B17 (700 bc)
You will find further information about the frequency bands offered from all operators under www.frequencycheck.com.
Find out more about your device and the frequency bands it supports under the Help>Device Setting section.
Does my device work in China?
Frequency Bands in North America, Asia, Europe can vary. Please check if your device supports the required frequency bands in the region you want to use the Q-SIM. Many MiFi's, USB dongles and some tablets don’t support all bands. Regarding China please ensure that your device supports the bands below:
- 2G: 900 (E-GSM), 1800 (DCS)
- 3G: B34 (TD 2000), B39 (TD 1900 +)
- 4G: B39 (TD 1900 +), B40 (TD 2300), B41 (TD 2500)
You will find further information about the frequency bands offered from all operators under www.frequencycheck.com.
Find out more about your device and the frequency bands it supports under the Help>Device Setting section.
Does my device work in Japan?
Frequency Bands in North America, Asia, Europe, etc. can vary. Please check if your device supports the required frequency bands in the region you want to use the Q-SIM. Many MiFis, USB dongles and some tablets don’t support all bands. Regarding Japan ensure that your device supports the bands below:
- 3G: B1 (2100), B8 (900 GSM), B11 (1500 Lower)
- 4G: B1 (2100), B8 (900), B9 (1800), B41 (TD 2500)
You will find further information about the frequency bands offered from all operators under www.frequencycheck.com.
Find out more about your device and the frequency bands it supports under the Help>Device Setting section.
Why does my mobile device display the message “SIM is not accepted”?
To use the Q-SIM card, you need to have an unlocked mobile device (some devices can be locked to specific service providers or mobile operators).
If your mobile device is locked by a service provider or a mobile operator, please contact your mobile operator and ask if you can use SIM cards of other operators or, in case your device can work with SIM cards of your operator only, if your operator can unlock your device.
Connection and cellular network
Why do I lose my APN settings?
The Q-SIM is virtually several SIM cards united in one. Depending on the country and cellular network, the Q-SIM selects the correct virtual SIM card. Certain devices require to re-set the APN after the virtual SIM cards has changed by changing a country or continent. We are working on solutions to improve the user experience.
Why can’t I connect to the Internet, although the device is connected to the cellular network?
If your device is connected to a cellular network, but there is no Internet connection, you should:
- Ensure you have an active data package
- Check your device settings.
- Flight Mode is off
- Mobile/Cellular Data is enabled
- Roaming data is enabled
- The name of the APN (access point) is “chili” (without quotations)
- On Apple devices running iOS 8.x, the "EU Internet" option should be turned off.
If the mobile data session is not established please restart your device.
Where can I find coverage details for in a specific country?
Please visit maps.mobileworldlive.com and select country and network you are looking for.
Why is my mobile device not connecting to the cellular network?
This means that your mobile device is not registered in the cellular network. Make sure that you are within the coverage range of Qynamic. You can find the complete Qynamic coverage on our website. Completely turn off and then turn on your device following the instructions under the Support>Device configuration section.
Make sure you are using an unlocked mobile device supporting 2G, 3G or 4G.
Why does my mobile device display the message "Emergency calls only"?
This means that your mobile device is not registered in the cellular network.
- Make sure that you are within the coverage range of the Qynamic Zones. You can find Qynamic's coverage information on www.qynamic.com.
- Make sure you are using an unlocked mobile device supporting 2G, 3G or 4G.
- Completely turn off and then turn on your device following the instructions under Help>Device configuration section.
Why is my Internet connection so slow?
The data transfer speed in a cellular network depends on:
- Your location in relation to cellular network antennas
- The amount of traffic in the cell of the cellular network you are in (e.g. during peak hours the speed can be lower because the cell channel splits its capacity between all the users in the area).
- The number of applications running in the background of your device and using (transferring or downloading) data can affect the overall connection speed.
- The network technology used (2G, 3G or 4G)
How to find out if my device is locked by an operator or service provider?
Please visit www.imei.info to find out if your device is locked.
Why do I get "You are not subscribed to a cellular data service"?
If your device displays a connection error message (e.g. "Could not activate cellular data network" etc.), please ensure:
- Flight Mode is off
- Mobile/Cellular Data is enabled
- Roaming data is enabled
- The name of the APN (access point) is “chili” (without quotations)
- On Apple devices running iOS 8.x, the "EU Internet" option should be turned off
- Completely turn off and then turn on your device
For detailed device configuration please see Help>Device configuration section.
Why does my Samsung Device ask for a "SIM Network Unlock PIN"?
Samsung devices running Android 4.3 or later, including the Galaxy S7 and Galaxy S7 edge are equipped with a region lock from the manufacturer. First usage is only possible with a SIM card sold in approved markets. Other SIM cards request a "SIM Network Unlock PIN".
To remove the region lock, you need to make a phone call for 5-7 minutes with a SIM card from the region the device was sold. Afterwards the region lock is removed and you can insert any other SIM card. For further information please google "Samsung regional lock".
Do I need to change something in the SIM application?
The Q-SIM card hosts an application called STK (SIM Tool Kit). This application is vital for the correct functionality of the Qynamic service. To ensure a proper working, IMSI selection must be set on “automatic”
It is strongly recommended NOT to change anything in SIM application (STK) of the Q-SIM. See also Help>SIM Tool Kit (STK) section.
Personal Account and Qynamic App
Does the Qynamic App have to be on the same device as the Q-SIM?
You don’t need to have the Qynamic App on the same device as the Q-SIM.
E.g. you can have the Qynamic App on your Smartphone and the Q-SIM in a MiFi. Just be aware that you need to configure the device with the Q-SIM inserted. For details visit the support section.
Why do we request to register a Credit Card?
When you have bought a Q-SIM at a point of sale, you still need to register your credit card when activating the Q-SIM with the Qynamic App. First of all, due to regulatory reasons, we use your credit card details as a verification and identification of your person. Secondly, we want to make it easy for you to buy additional data packages at a later stage without going through the hassle of entering the credit card details again.
How can I recover my password?
You can recover your password in the Qynamic App.
Support Services
Where do I get support?
You will find additional information about the Qynamic offer and services on www.qynamic.com and in the Qynamic App. Additionally you can also contact us under support@qynamic.com.
Data usage
How much is 1 GB?
With 1GB (1'000MB) you can:
indications only
Email
100'000 text only e-mails
VoIP Call
350 minutes of Skype
Video calling
130 minutes of video calling
Video streaming
30 minutes of streaming HD videos
Audio streaming
1'000 minutes of streaming music files
Web surfing
2'600 online page visits
GPS navigation
12'000 minutes of GPS navigation
Photos
350 photos upload and download
Online gaming
1'300 minutes of playing online games
How to monitor my data usage?
You can monitor your data usage in the Qynamic App for each Q-SIM.
Using Voice/Video/Messaging apps with Q-Travel?
You can use any communication app such as Facetime, iMessage, Skype, Viber, etc. with a Q-SIM without any problem. Communication apps which are linked to your mobile number (e.g. WhatsApp) are the exception and need special actions (See also "Using WhatsApp with Q-Travel").
Using WhatsApp with Q-Travel?
WhatsApp only allows to be active on one device at the time. There are 3 options to use WhatsApp with Q-SIM:
1. You have inserted Q-SIM into the device you are using WhatsApp - WhatsApp will ask if you want to keep the number. Select keep the number.
2. You have inserted Q-SIM into a second smartphone and want to use WhatApp on this phone. When starting WhatsApp, it will ask for a number and SMS confirmation. Enter your number from your first device. You receive a confirmation code on the first device which you enter on the second device. Be aware, that WhatsApp is just active on one device at the time.
3. You have inserted Q-SIM into a second device (Smartphone or MiFi) and use it as Mobile Hotspot. Connect your Smartphone with WLAN to your second device and use WhatsApp as usual.
What causes unintentional data use and how do I prevent it?
Some of the most common internet activities that can generate high data usage are: prolonged video streaming sessions, online interactive gaming, movie/torrent downloads. Additionally, automatic system, mobile app and cloud updates, photo synchronisation and in-browser video/audio auto streaming can consume your mobile data in the background. Find below a list of Internet activities that cause rapid data consumption. Please be aware, this is an indicative only and non-exhaustive list. The generated data consumption is the responsibility of the customer. Please monitor your online activities on the app.
Automatic Background Updates
Certain apps and services perform automatic updates in the background. You can turn off background app refresh for just some or all your apps and services.
Auto-Sync and iCloud Backup
Please be aware that your mobile device tries to sync all your data with your e-mail account or remote drive. This can generate heavy data usage when syncing things like photos and other heavy files. To avoid this you can change your settings for iCloud.
Automatic Download of iOS Updates
When an iOS device is connected to WiFi and charging, it often downloads various system updates automatically without your knowledge. Please pay attention to this in case you use the Q-SIM in a mobile Hotspot and you connect your iPhone to it. In order to prevent updates from downloading automatically you can ensure that your iOS device is not connected to Mobile Hotspot WiFi and plugged into a power source at the same time.
iOS WiFi Assist
This new feature was introduced in iOS 9 and it is meant to improve your web surfing experience by turning on mobile data connection when your WiFi signal is too weak. In order to disable WiFi assist, go to Settings>Mobile>Scroll down through the list of apps which are permitted to use mobile data and toggle WiFi assist off.
Video Auto-Play
Facebook's auto-play feature means that when you are scrolling through your feed, any video that’s been posted will automatically play in the background. Make sure to change the settings of your social media apps to avoid unwanted data consumption. E.g. on Facebook go to Settings>Facebook>Settings and scroll down to Video and switch Auto-play OFF.
Push Notifications and E-mail Fetching
Most applications are using Push Notifications service to alert you. To avoid high data usage just disable notifications on your device. E-mail might also lead to high data usage. To have a better control you can switch your e-mail client from "push" to "fetch manually" e-mails.
Background Downloads
Peer to Peer file sharing or downloading music and videos may result in high data usage. When using the Q-SIM make sure to disable all Peer to Peer platforms on your device.
SIM Tool Kit (STK)
What is the SIM Tool Kit?
The Q-SIM hosts several "virtual" SIM cards and is managed by the SIM Tool Kit (STK). The STK is located on the Q-SIM and allows to make modification to the selection of the virtual SIM cards:
- Switch between automatic and manual selection mode of the virtual SIM cards. On the STK is is called "Country selection"
- Select manualy the virtual SIM card. In the STK this is called "Country".
Attention: usually there is no need to access the STK and make modification. However if you do so, please be aware that you should ensure the selection mode is set back to automatic. The Q-SIM solution will on work properly in this mode.
Where to find the SIM Tool Kit?
The SIM Services menu or SIM Tool Kit can be found as follows:
- Android: Go to Applications > SIM Services or SIM Toolkit (will be an app between your other apps)
- iOS: Go to Settings > Phone > SIM Applications
- Windows: Settings > mobile + SIM > SIM settings > SIM applications
- Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`
How to change the virtual SIM respectively country on the SIM cards?
Go to SIM Services/Application Menu.
- Select Settings.
- Select Country.
- you can select "Qynamic Oris", "Qynamic EU", " Qynamic Global" or "Qynamic Global+"
How to change virtual SIM Selection Mode, respectively Country Selection Mode?
Go to SIM Services Menu.
- Select Settings
- Select Country Selection
- Select "Manual Mode" or "Automatic Mode"
Note when the SIM is set to "Manual Mode", the SIM will no longer switch between the available profiles. Remember to always set the SIM back to "Automatic Mode" when traveling.
How to change the virtual SIM respectively country on the SIM card?
Go to SIM Services/Application Menu:
- Select Settings
- Select Country
- you can select "Qynamic Oris", "Qynamic EU", "Qynamic Global" or "Qynamic Global+"
Download
