Data Privacy at a glance
The following notes provide a simple overview of what happens to your personal data when you visit or use our website, e-shop or service. Personal data are all data with which you can be personally identified. You will find detailed information about data protection in our data protection declaration listed under this text.
Data collection on our website, in our web shop in the Qynamic App and in connection with our services
Who is responsible for data collection?
Data processing is carried out by Qynamic, a brand of Q-Digital Switzerland Ltd or third parties acting on behalf of Q-Digital Switzerland Ltd. You can find Q-Digital Switzerland Ltd contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected by informing us about it. This can be e.g. data which you enter into a contact form, for orders in the e-shop, by registering for our services via the Qynamic App. Other data is automatically collected when you visit our website, web shops and when using our services. This includes, for example, technical data (e.g. Internet browser, operating system or time of page visit) or usage data of our services. This data is collected automatically as soon as you enter our website, web shop or use our services.
What do we use your data for?
Data is collected
- to ensure error-free provision of the website, web shops and services.
- for billing purposes for orders in the web shop/app and use of our services
- to analyse your user behaviour and to improve our offer
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint as well as for further questions about data protection. Furthermore, you have the right of appeal to the responsible supervisory authority.
Analysis-tools from and Tools from Third-parties
When you visit our website, your surfing behaviour can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Details can be found in our data protection declaration under the heading “Third-party modules and analysis tools”.
You can disagree with this analysis. We will inform you about the possibilities of objection in this data protection declaration.
All measures mentioned under data protection declaration are also implemented and applied in the individual foreign languages of this website. The contact data for questions, comments, etc. can be found under Imprint.
Availability of the Internet pages
We do not guarantee that the website operated by us is available at all times and are not liable for error-free data communication. The website may contain links to offers of third parties. When selecting these providers, we pay attention to the highest quality. We have no influence on how these providers handle the customer data collected on their own websites. We are therefore not responsible for their content and accept no liability in this respect. We are not responsible for the compliance with the data protection regulations by the providers included on the website.
General notes and mandatory information
Qynamic takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this data protection declaration.
When you use our website, our web shop or services, various personal data is collected. Personal data are data with which you can be personally identified. This data protection declaration explains which data we collect and for what we use it. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
Note on the responsible body
The responsible body for data processing on this website is:
Q-Digital Switzerland Ltd
Responsible body is the natural or legal person who alone or together with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing processes are only possible with your express consent. You can revoke an already given consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing up to the revocation remains unaffected by the revocation.
SSL or TLS encryption
Qynamic uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the scope of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the imprint as well as for further questions on the subject of personal data.
Objection against advertising mails
We herewith object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. Qynamic AG expressly reserves the right to take legal action in the event of unsolicited advertising information, such as spam e-mails.
Data collection and use
Website and webshop
Websites of Qynamic
Qynamic operates the following websites:
Contact form and email contacts
If you send us enquiries via contact form or email, your details from the enquiry form or email, including the contact data you provided there, will be stored for the purpose of processing the enquiry and in the event of follow-up questions. These data will not be passed on without your consent.
The processing of the data entered in the contact form and e-mail is therefore exclusively based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.
The data entered by you in the contact form or email remain with us, you request deletion, you revoke your consent to storage or the purpose for data storage is not applicable (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.
Orders in the web shop
For orders in our webs hop we collect the following data:
- Personal data: First name, last name, address (possibly delivery address, if different from place of residence), email, telephone
- Orders: Purchased product, payment method including transaction details (e.g. Datatrans, Stripe or Paypal), order date, delivery date, delivery status
- Email traffic for order
These data are processed and stored within the framework of the order. Furthermore, we use this data for the support of a later use of the product. We may also send you information about new or changed Qynamic products and services. These data can be processed by third parties (e.g. sending Q-SIM cards) in order to fulfil the order or service.
The collected data will remain with us until you request us to delete it, revoke your consent to the storage or the purpose for data storage ceases to apply (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.
Some of the Internet pages use so-called cookies. Cookies do no harm to your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited.
Cookies, which are necessary to carry out the electronic communication process or to provide certain functions desired by you (e.g. shopping basket function), are stored based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for technically error-free and optimized provision of his services. As far as other cookies (e.g. cookies for the analysis of your surfing behaviour) are stored, these will be treated separately in this data protection declaration.
Server log files
Qynamic automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- browser type and browser version
- operating system used
- Referrer URL
- host name of the accessing computer
- Time of the server request
- IP address
These data are not combined with other data sources.
The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
Qynamic App and use of our services
To use our services the use of the Qynamic App is required. The Qynamic app is available for iOS and Android. The following data must be entered:
- Personal data: Gender, first name, surname, address, nationality, date of birth, email address. Due to legal and regulatory requirements, we are obliged to collect and store this data.
- Credit card information: Name on the credit card, expiry date and credit card alias. The credit card alias guarantees secure processing (PCI DSS standard) of credit card transactions (see also credit card alias). Credit card information is stored for recurring payments (Q-TopUps) and Q-SIM card orders and to identify the user.
- Orders: Purchased product (e.g. Q-SIM) or data packages (TopUps), payment method, order date, delivery date, delivery status and delivery address. These data can be processed by third parties to fulfil the order.
- SIM card: Number of Q-SIMs assigned to a user and ICCID of Q-SIM.
Use of our services
Qynamic collects the following data for the provision and billing of services:
- Usage data: Date/time, service used, Q-SIM used, service volume (e.g. number of MB), network used, geolocation based on mobile networks, device used.
- Email traffic: date/time, email address, and content of email traffic with Qynamic
Use of this data
These data are processed and stored within the framework of orders, for use and their settlement. We also use this information to analyze usage behavior to improve our products and services and for support purposes. We may also send you information about new or modified Qynamic products and services.
The collected data remains with us:
- As long as you use our products or services. For personal data you can ask us to delete this data after 6 months of non-use or revoke your consent to its storage. Afterwards, however, the use of our products and services is no longer possible.
- Usage data will be deleted or made anonymous after 6 months.
- If the purpose of data storage no longer applies (e.g. after your request has been processed).
- Mandatory legal and regulatory provisions – in particular retention periods – remain unaffected.
Your data will only be processed by third parties in the context of the use of service. Due to regulatory or legal requirements, Qynamic may have to make certain data available to the authorities.
Analysis Tools and Advertising
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 Par. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.
We have activated the IP anonymisation function on this website. This will reduce your IP address from Google within Member States of the European Union or in other countries party to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Click here to deactivate Google Analytics.
Contract data processing
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities for the use of Google Analytics.
Demographic features on Google Analytics
This website uses the “demographic features” function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can opt out of this feature at any time from your Google Account ad settings or opt-out of the collection of your information by Google Analytics as described in the “Opt-out of data collection” section.
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
With reCAPTCHA it should be checked whether the data entry on our websites (e.g. in a contact form) is done by a human being or by an automated program. For this reCAPTCHA analyzes the behavior of the web site visitor on the basis different characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis reCAPTCHA evaluates various information (e.g. IP address, time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Visitors to the website are not informed that an analysis is taking place.
Data processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting his website offers against abusive automated spying and SPAM.
Plugins and Tools
Google Web Fonts
This site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you are using must connect to Google’s servers. This will let Google know that your IP address has been used to access our website. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font is used by your computer.
This page uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.
The use of Google Maps is in the interest of an appealing representation of our online offers and at an easy findability of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
You can find more information on the handling of user data in Google’s data protection declaration: https://policies.google.com/privacy.
Facebook Custom Audiences
Facebook Custom Audiences serves us to compile groups and lists of users from existing data records (e.g. our newsletter subscribers) according to certain criteria in order to be able to offer them fair information and advertising on the services of Facebook according to your interests and preferences. Before being transmitted to Facebook, this data is irreversibly encrypted on our computers to so-called hash values (encrypted numerical values), which Facebook uses to compare them with its user base. You can reject this form of advertising by setting your browser, which you can do on the selection page of the Digital Advertising Alliance.
Facebook Lookalike Audiences
Facebook Lookalike Audiences serves us to compile groups and lists of users from existing data records (e.g. our newsletter subscribers) according to certain criteria in order to be able to offer them fair information and advertising on the services of Facebook according to your interests and preferences. Before being transmitted to Facebook, this data is irreversibly encrypted on our computers to so-called hash values (encrypted numerical values), which Facebook uses to compare them with its user base. You can reject this form of advertising by setting your browser, which you can do on the selection page of the Digital Advertising Alliance.
Facebook Connect is a Facebook feature that allows Facebook users to log in to other websites, apps and services using their Facebook identity. This other service will have access to certain Facebook preferences and social and connectivity features on which it can base its own offerings. This follows the user’s Facebook settings. More details can be found in the explanations on Facebook. Facebook may use information about the steps users take on such other services to recognize visitors to our site on its services in order to provide for the interests and preferences of the user. You can reject this form of advertising by setting your browser, which you can do on the selection page of the Digital Advertising Alliance.
The website www.qynamic.com uses functions of the XING network. The provider is XING AG, Dammtorstrasse 29-32, 20354 Hamburg, Germany. Every time you visit one of our pages that contains functions of Xing, a connection to Xing servers is established. To our knowledge, personal data will not be stored. In particular, no IP addresses are stored or the usage behavior is evaluated. Further information on data protection and the Xing Share button can be found in Xing’s data protection declaration at https://www.xing.com/app/share?op=data_protection.
The website www.qynamic.com uses functions of Google +1. provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Collection and disclosure of information: Use the Google +1 button to publish information worldwide. The Google +1 button gives you and other users personalized content from Google and our partners. Google stores both the information that you gave +1 for a content and information about the page that you viewed when you clicked +1. Your +1 can appear in Google services, such as search results or your Google profile, or elsewhere on websites and ads, along with your profile name and photo. Google records information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a public Google profile that is visible worldwide and must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.
Social Media Plugins
On our website we offer recommendation buttons of the following social networks: Facebook, Google+, Twitter, Instagram, LinkedIn, Xing, YouTube. These allow you to recommend selected website content to other Internet users via the relevant social network and add it to your personal profile. The recommendation buttons are provided by the operators of the social networks.
By including these plugins on our website, the operators of the relevant social networks may be informed that you have visited our website. If you are logged in to one of these networks during your visit to our website, the operator can assign this visit to your user account. If such an assignment is not desired, we recommend that you log out of social networks before visiting our website.
When you use the buttons, the relevant information is transmitted to the relevant social network and stored there. For more information on the purpose and scope of data collection, further processing and use of the data and setting options to protect your privacy, please refer to the data protection information provided by the operators of the social networks:
Valid as from 25.052018